FAQ Intro

There is a problem with a file I have downloaded

• Is ordering from Juno Download secure?
• What music formats do you sell?
• I’d like to buy some credit to use on Juno Download as a present. Is it possible?
• Why are different formats sold at different prices?
• I want a track that you don't have
• I am having problems using the shopping cart - what should I do?
• When will my card be charged?
• I am ordering from outside the EU - will VAT be deducted from my order?
• I am ordering from a company inside the EU - can you deduct VAT from my order?
• I need to re-download my previous order, how do I go about it?
• There is a problem with a file I have downloaded
• I want to receive e-mail updates about my favourite genres/artists/labels. How can I do that?
• What if I do not like the downloads I have bought? Can I get a refund?
• I am an artist or label and would like you to sell my digital releases. Who do I speak to?
• I am an artist or label and I would like to amend one of my releases on Juno Download. Who do I speak to?
• I am an artist and I would like to create a DJ Chart on Juno Download. How can I do that?
• I am an artist and I do not see my DJ Chart in the Top Chart section and my name is not listed under “played by” on release pages of tracks I charted. Why?
• I am an artist/label manager and I would like to claim my profile page on Juno Download. How do I go about it?