OrderingOrdering ProblemsFAQContact Us (Customers)Contact Us (Suppliers)Gift certificatesAbout JunoManage accountMy ChartsJuno Download PlayerFeedbackPrivacy PolicyTerms and ConditionsJuno Marketing and PR departmentArtist / Label Profile SubmissionPromote your label / releasesHow do I download via Dropbox?
What if I do not like the downloads I have bought? Can I get a refund?
No - all orders are on a "firm sale" basis and we cannot refund you unless the files downloaded are damaged or faulty. Please be sure to listen to the preview clips and check the details of the track(s) you buy before placing your order.
- Is ordering from Juno Download secure?
- What music formats do you sell?
- I’d like to buy some credit to use on Juno Download as a present. Is it possible?
- Why are different formats sold at different prices?
- I want a track that you don't have
- I am having problems using the shopping cart - what should I do?
- When will my card be charged?
- I am ordering from outside the EU - will VAT be deducted from my order?
- I am ordering from a company inside the EU - can you deduct VAT from my order?
- I need to re-download my previous order, how do I go about it?
- There is a problem with a file I have downloaded
- I want to receive e-mail updates about my favourite genres/artists/labels. How can I do that?
- What if I do not like the downloads I have bought? Can I get a refund?
- I am an artist or label and would like you to sell my digital releases. Who do I speak to?
- I am an artist or label and I would like to amend one of my releases on Juno Download. Who do I speak to?
- I am an artist and I would like to create a DJ Chart on Juno Download. How can I do that?
- I am an artist and I do not see my DJ Chart in the Top Chart section and my name is not listed under “played by” on release pages of tracks I charted. Why?
- I am an artist/label manager and I would like to claim my profile page on Juno Download. How do I go about it?
